Warranty / Shipping

Lilyflowerstore.com/Parry’s Tree Farm and Nursery
Six Month 100% Grow Guarantee – Guaranteed Flower Bulbs

At Lilyflowerstore.com/Parry’s Tree Farm and Nursery, WE WILL NOT SHARE IN ANY SHAPE OR FORM ANY INFORMATION WE RECEIVE FROM YOU, OUR VALUED CLIENTS, PERIOD! We have been victums ourselves so we know how important it is to have ANY information you give to remain secure and private! We pride ourselves on our strong commitment to premium products and excellent customer service. Therefore, it is our goal to treat all of our valued customers with the utmost respect and consideration while providing them with accurate quality control on all of the products we ship.

All customer comments regarding our products should be directed to our Customer Service Department either by way of telephone (1.503.348.9601) or email (use our secure contact us form) within the first growing season*. If you are concerned with the condition of the bulbs, roots, or plant starts upon delivery, we must be contacted within 5 business days of the received shipping date according to UPS records in order for us to accurately and efficiently handle the situation.
When dealing with customer comments and/or quality issues, we adhere to the following guidelines:

Failure to Grow

If for any reason a customer is unsatisfied with a product’s performance within the first growing season* we encourage the customer to contact us by one of the methods listed below. Our representatives will then work with the customer in an attempt to discover the reason for this dissatsifcation such as original item condition, planting technique and care, moisture/sunlight amounts, planted location, watering technique, time of planting etc. This investigation may require the submittal of photographs, the unearthing of some of the products planted, and in some cases, the returning of the product back to our warehouse. If the lack of growth is determined to be a result of poor quality control, a replacement will be issued if that particular item is still available. If the item is found to be unavailable, a merchandise credit will be issued for the amount paid for the item as well as any applicable shipping cost paid for that item. Please be aware that Lilyflowerstore.com/Parry’s Tree Farm and Nursery cannot be held liable for any products which fail to grow as a result of poor care or improper planting technique as stated in your planting and care guide received with your order. This guarantee will also be void if items are grown outside of natural growing conditions or recommendations (such as forcing, etc.). Since nursery stock is perishable, it is your responsibility, as the purchaser, to strictly adhere to your planting/care guide included with your order. Our warranty does not cover acts of God, frost, draught or any other severe environmental conditions, human carelessness, or animal damage.

Limited Six Month Warranty

Lilyflowerstore.com/Parry’s Tree Farm and Nursery warranties our products to be true to name, to be in healthy living condition and packaged properly at the time of shipment. We are a licensed nursery, inspected by the Oregon Department of Agriculture frequently, and all of our products are certified to be free of insects and contagious plant diseases
Returns: A full refund of the product total in the same method as original payment will be given for any product returned to our facility in its original condition within 10 business days of receipt once the product(s) has been received by our Customer Service Department. If the reason for return was due to poor quality or other error made by our company, the shipping charges incurred will also be refunded to the customer. If the return was due to a customer’s change of mind or other customer’s mistake, the shipping charges incurred will be the customer’s responsibility. Any return received after this 10 business day period will result in a merchandise credit in the amount of the returned product total. Any returned product must be received by our Customer Service Department in its original condition, accopmanied by its’ shipping label, and packing slip to qualify for any type of refund or credit.

Items purchased as part of a Collection or Large Quantity Package: If any portion of a collection or large quantity package fails to grow or is found to be of poor quality upon receipt, a replacement item or merchandise credit for the same portion of the amount paid for the item will be issued (see specifics above).

Pre-chilled Flower Bulbs

In order to accomadate late Spring shipping (late April to May 15) our bulbs, tubers, and some plants are cooled to prevent too much growth so they can be shipped to you for optimal planting time. We guarantee all of our pre-chilled flower bulbs and plants to grow and bloom either the spring season for which they have been chilled or the following season, provided that they have been handled and cared for properly. Should you desire to attempt to continue to grow these bulbs after this period by planting them outdoors or chilling them a second time during the following season, you are welcome to do so. However, due to the sensitive nature of these pre-chilled bulbs and plants and the fact that this artificial process takes quite a bit of energy out of the bulb, we cannot guarantee them past the first bloom season.

Clearance Items

If any item is purchased on a clearance sale (less than 50% of the regular retail price of the item) and fails to grow within the first growing season*, a merchandise credit will be issued for the amount paid for that particular item. This merchandise credit will be applied to the customer’s account and can be used towards any future purchase. No replacements or refunds will be given for clearance items.

Unavailable Items

If at the time of shipping, an item which your order originally contained is no longer available or found to be in a condition which is unacceptable to us, we will make every attempt to acquire this item in a timely fashion as to fill the order. If this is not possible, your order will be shipped without the unavailable item and a refund for the amount paid for that item will be applied to the original form of payment within 3 business days. You may be contacted by us for your choice of the above options or for you to choose another item. By doing so, we will retain the efficiency and speediness of the delivery of your order so that it arrives at the optimal time for planting. At no point will an item be put on backorder (with the exception of pre-sold items ordered out of season) or another one substituted for your original selection.

Refunds

Refunds will only be given for products directly returned to our facility. The return must also include the original packing slip and the original shipping label. If any product fails to grow and a customer desires a refund instead of a replacement or merchandise credit, these items (or an agreed upon portion of these items) must be returned to us. As previously stated, if items are determined to have failed as a result of our error once received, any shipping charges incurred will be refunded to the customer. Refunds will be applied in the same method as original payment was received.
*The first growing season is defined as March to October for spring-planted items and September to June for fall-planted items.

It is our sincere hope that you find your shopping experience with Lilyflowerstore.com/Parry’s Tree Farm and Nursery to be enjoyable and easy. We continually strive to provide our customers with premium products and excellent customer service. Therefore, we encourage all of our customers to contact us with any questions, concerns, and comments you may have. We promise to work with each one of our valued customers according to the situation so that we can all succeed in what we love to do!

Collecting Information About You

In general, you can visit Lilyflowerstore.com/Parry’s Tree Farm and Nursery web sites without telling us who you are or revealing any personal information about yourself. Our web servers track the Internet domain address from which people visit us and analyze this data for trends and statistics, but individual users will remain anonymous, unless you voluntarily tell us who you are.

There may be times (such as when you place an order, sign up to receive catalogs or email newsletters, or participate in contests, sweepstakes or promotions, etc.) when we ask you to provide certain information about yourself, such as your name, shipping and billing addresses, telephone number, email address, credit card information, etc. We also maintain a record of your online purchases from our Website. Whether or not to provide such information is completely your own choice. But if you choose not to provide the information we request, you may be unable to make purchases, participate in special offers, or access certain content on our Website.

Using Information About You

Lilyflowerstore.com/Parry’s Tree Farm and Nursery will use the personally identifiable information you provide for internal purposes only, such as confirming and tracking your order or registration, analyzing trends and statistics, informing you about our products, services and special offers, and providing you with information from and about us. From time to time we might establish a business relationship with other persons or entities whom we believe trustworthy and whom we have asked to confirm that their privacy policies are consistent with ours. To serve you better, we may combine information you give us online, over the phone or through the mail. We use that combined information to enhance and personalize your shopping experience with us, to communicate with you about our products and special offers that may be of interest to you, and for other promotional purposes. Although unlikely, in certain instances we may disclose your personally identifiable information when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities who may be causing injury to you, to Lilyflowerstore.com/Parry’s Tree Farm and Nursery or to others. We may also disclose your personally identifiable information when the law requires it.

Placing an Order

When finalizing your order, please make sure your shipping address is correct if different from your billing address! Also, make sure your contact and other relevant information is correct.

Editing, Updating, Correcting and Deleting Information About You

At Lilyflowerstore.com/Parry’s Tree Farm and Nursery, we want to communicate with you only if you want to hear from us. If you prefer not to receive information from us please let us know by calling us, by sending us an email using our secure contact us form, or by contacting us by mail at the address below. Please be sure to include your email address, full name, mailing address and specifically what information you do not want to receive. If you would like to update or correct your email address, street address or other personal information with us please contact us in the same manner described above along with the current information on our records and the information that you would like our records updated to. Please note that these requests may take up to 6-8 weeks to become effective, particularly when the changes affect postal mailings. In addition, when you purchase from us online or through our catalogs, or when you choose to enter a sweepstakes or other promotion, we may need to contact you via phone, email or physical mail to address questions or issues specific to your order, entry, etc., even if you have opted to not receive communications from us. Also note, if you delete certain information you may not be able to continue to purchase products or access other portions of our Website without entering additional information.

No Sales Tax

We are not required to collect sales tax on any order placed throughout the United States.

Safe and Secure Online Shopping

Credit card security is one of our top priorities at lilyflowerstore.com and that is why we and our payment processor uses encryption. To protect you and your credit card information, our web site is extremely encrypted with the latest encryption methods for keeping information secure and safe. Plus we do not store ANY credit card information on the web site itself…our provider stores that information.

We use sophisticated encryption and authentication tools to protect the security of your personal information that you share with us. Your payment information is transmitted directly to our payment processor (Pay Pal) not to any of our web servers using Secure Sockets Layer (SSL) technology, which is the industry standard and among the best software available today for secure commerce transactions. The shopping cart sends your credit card information through the SSL to Pay Pal, our credit/debit card processor direct. They also have their site encrypted and do not store any of your information. Once your card is approved for a sale, all personal and payment information is deleted from their database.

Unfortunately, however, much like offline transactions, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we take every precaution to protect your personal information, we cannot guarantee or warrant the security of any information you transmit to or from our Websites, and you do so at your own risk. We urge you to keep the password you use with Liliyflowerstore.com in a safe place, not to divulge it to anyone, and change it often. Also remember to close your browser window when you have finished your visit to our Websites. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place such as a library or hotel..

In addition, you are protected by the Fair Credit Billing Act, which prohibits your bank from holding you liable for more than $50.00 of fraudulent charges. In the event of unauthorized use of your credit card, please notify your credit card provider immediately in accordance with its reporting rules and procedures.

Does it work on my Web browser?

Our transaction system currently works with any web browsers that support SSL –including Microsoft Internet Explorer, Mozilla, Safari, Netscape Navigator and the America Online browser.

Links to Third Party Sites

Our Websites may contain links to Websites operated and maintained by third parties, over which we have no control. Privacy policies on such linked sites may be different from the lilyflowerstore.com privacy policy. You access such linked sites at your own risk. You should always read the privacy policy of a linked site before disclosing any personal information on those sites.

Child Privacy

We do not knowingly collect or attempt to solicit personal information from children under the age of 18. If we learn that we have personal information on a child under the age of 18, we will delete that information from our systems.

Remove Your Name From Our List

If you no longer wish to receive marketing email communications from us regarding our website, special product offers or services, and/or newsletters, you may choose to stop receiving emails at any time. Information on how to opt out of receiving email is provided in every one of our emails. Or, you may contact us at the email or phone provided below. If you opt out of our marketing emails, we will continue to send you emails regarding any orders you place with us.

Policy Changes

From time to time, it may become necessary for us to change our privacy policy in whole or in part. If we do so, the new policy will be posted on our Website. Those changes will go into effect on the date posted in the notice. The new policy will apply to all current and past users of our Website and will replace any prior policies that may be inconsistent.

Shipping Policy

Shipping dates are located in the “Current Ship Dates” statement located in the product order page and is a required element of your order. However, we ship to specific zones at different times according to your grow zone and your current environmental conditions (See shipping schedule). We include a potting mix with each plant or bulb so they will remain fresh and healthy while in transit. You will be notified by e-mail when your order has shipped. You should be available to receive it and inspect all contents, KEEP IT FROM FREEZING or DRYING OUT, and plant ASAP.

ALL ORDERS

Lilyflowerstore.com/Parry’s Tree Farm and Nursery uses UPS or FEDEX as our only shipping agent.
Shipping fees are automatically calculated when you check out.
Shipping dates may vary according to current product availability, our weather conditions, and your current weather.
Lilyflowerstore.com/Parry’s Tree Farm and Nursery does not ship internationally, to Hawaii, or Canada.

Shipping Damage Claims

Lilyflowerstore.com/Parry’s Tree Farm and Nursery is not responsible for the treatment or loss of your package by the carrier. As the purchaser, it is your responsibility to inform the carrier of any shipping damage or loss of your product package.

WARRANTY

Since nursery stock is perishable, it is your responsibility, as the purchaser, to strictly adhere to your planting/care guide included with your order. Our warranty does not cover acts of God, frost, draught or any other severe environmental conditions, human carelessness, or animal damage. Replacement and money back guarantee is VOID unless the ORIGINAL SHIPPING LABEL and ORIGINAL PACKING SLIP is returned with the product.

Lilyflowerstore.com/Parry’s Tree Farm and Nursery warranties our products to be true to name, to be in healthy living condition and packaged properly to survive for long distant shipment. We are a licensed nursery, inspected by the Oregon Department of Agriculture frequently, and all of our products are certified to be free of insects and contagious plant diseases.

Your Feedback

If you would like to give us your feedback regarding our privacy policy and practice, please do so by using our secure contact us form or writing to us at:
Parry’s Tree Farm and Nursery
P.O. Box 372
Forest Grove, Oregon, 97116